Rexel wanted to modernize and standardize the management of public tenders, while guaranteeing service quality and continuity. Beyond simply rolling out a tool, the project was an opportunity to question existing practices and optimize collaboration.

The challenges identified:

• Train and onboard more than 160 employees across the country.
• Work with a regionalized organization, where each territory had its own practices.
• Meet high internal requirements: IT security, contracting, and more.
• Ensure continuous monitoring, despite the volume: several dozen tenders analyzed every month.

A structured, progressive rollout approach

Tengo brought its expertise to map the existing organization, identify areas for optimization and propose a progressive approach to harmonize practices and train the teams.

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Step 1 - Analyzing the organization

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Before deploying the solution, the Tengo team took the time to understand the existing organization - Louis Charlet, Key Account Manager, Île-de-France

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• What were the roles and responsibilities?
• How was monitoring done?
• What differences existed between regions?
• What difficulties did the teams face?

This analysis made it possible to formalize practices and identify opportunities: avoid duplication, centralize monitoring, build on the expertise of the CES.

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The CES are responsible for tenders in their region, but all sales reps also received a monitoring feed, which created redundancies - Axelle Virey, Tengo

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Step 2 - A PoC to experiment and validate

Based on the analysis, a PoC was launched in the West and Île-de-France regions.

Objectives:

• test the solution in real conditions
• adjust the settings
• measure the gains
• and above all give users a voice to gather their feedback.

The platform was configured with the CES of these 2 regions to integrate their specificities and provide a common analysis grid, 100% tailored to Rexel.

PoC results:

• Tender analysis time divided by 4 thanks to the summary sheet.
• Monitoring centralized by the CES, with a consolidated view of public-sector activity.
• Strong demand from employees to access the tool.

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My colleagues use Tengo, when will I get access too? - Antoine Lecomte, CES West

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All this working time saved thanks to Tengo lets us reallocate our efforts to more strategic tasks - Louis Charlet, Key Account Manager, Île-de-France

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Step 3 - Training the CES: creating expertise relays

After the success of the PoC, Rexel rethought its organization and centralized its regional monitoring around the local CES, who were trained on Tengo as a priority.

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The whole Tengo team was very attentive and, above all, very responsive - Tifany Degorgue, CES North

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This step made it possible to:

• Give the CES the ability to steer monitoring in their region.
• Share a common methodology, while leaving room for local adaptation.
• Create a network of go-to people able to support and train other employees.

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Onboarding the CES first turned them into true ambassadors across the regions - Christian Rouvière

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Step 4 - National rollout

Thanks to this careful preparation, the national rollout was then very fast, helped by:

1. An intuitive interface that makes adoption easier.
2. Multi-channel support from Axelle (emails, webinars, videos, 1:1, Teams) to match everyone’s preferences.
3. CES acting as platform expertise relays, guiding their teams.

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It’s undeniable: the simplicity of the interface makes it easy to get started - Mickael Chartoire

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The unlimited support argument had won us over before we committed. Tengo offered training with a relevant combination of channels (emails, webinars, videos, 1:1, Teams), which let everyone find what worked for them and take ownership of the tool - Christian Rouvière, Public Tenders Director

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Results in 2 months

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In just 2 months, Tengo has already been fully adopted. This service is an invaluable time and efficiency gain for the teams - Christian Rouvière, Public Tenders Director

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• The rollout was delivered on the planned date, with no delay or hitch.
• The teams got to grips with the tool very quickly
• the gains are already visible:
  • +200 tenders identified
  • +4,500 documents analyzed with AI, representing a gain of more than 180h of analysis
  • • 120h saved per month thanks to centralized monitoring

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I really appreciated the transparency of your feedback. Thanks to the commitment of management and the CES, the Tengo rollout was very smooth - Axelle Virey, Tengo

Tengo features users value most

Automated analysis of tender specifications (DCE) identifies the key points of a file in seconds: technical requirements, selection criteria, missing documents, and so on.

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The Tengo pipeline makes it possible to distribute tenders across teams, track the progress of each file and get a consolidated view of activity.


Renewal anticipation also helps prepare for contracts reaching their term.

Future goals with Tengo

Assisted writing of technical proposals: Automate the creation of proposals by reusing existing content and offering suggestions tailored to each tender, to save even more time.