At Citron, the public tenders team used two separate platforms: one to monitor tenders and another to respond to them. This separation created a lack of synergy between the tools, complicating collaboration within the team, with communication mainly based on email exchanges and verbal discussions.

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Analyzing tenders with this setup proved particularly slow. Manually reviewing the tender specifications (DCE) took far longer than using instant analysis based on artificial intelligence (AI).

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On top of that, the tools in place at Citron were not very intuitive or user-friendly, making the tender response process particularly time-consuming.

An all-in-one tool

Tengo brings together every stage of the tender process - from detection and go/no-go to AI-powered response support - in a single tool.

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“Tengo clearly stands out in the tender landscape thanks to its all-in-one nature. This platform revolutionizes the process by integrating everything from detection to response in a single tool. It is a giant leap compared with the fragmented methods we used before.”

Arnaud Rabiat Head of Public Tenders

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Tengo enables better prospecting

Tengo also proves to be a powerful targeted prospecting tool for Citron. Tengo makes it possible to extract the relevant contacts directly from the tender specifications (DCE). With Tengo, the Citron team can enter the name of a city, such as Suresnes for example, and the tool gathers all the tenders available for that location. Then, thanks to a dedicated contacts tab, it is possible to access contact information directly, including the phone numbers of the people involved.

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“Before, we wasted precious time manually creating contact sheets by combing through documents like the CCTP. Now, thanks to Tengo, not only do we automate this task, but we can also target our efforts far more effectively.”

Arnaud Rabiat Head of Public Tenders

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Innovation at the heart of Tengo

Citron chose Tengo after identifying in this solution a unique chance to revolutionize their approach to tenders. Tengo’s willingness to “shake things up” and bring a fresh touch to a field often seen as austere was a key factor in this decision.

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“Tengo really shook things up in our tender management. Its fresh, innovative approach marked the start of a new era for us, turning tedious processes into a more intuitive experience.”

Arnaud Rabiat Head of Public Tenders

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Making tenders engaging to recruit more

The traditional tender process is often seen as off-putting and complex, making recruitment in this field particularly difficult. With its more engaging and accessible approach, Tengo offered an attractive perspective for Citron.

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A tool built with tender professionals

On top of that, the ability to co-build the tool and implement their own ideas within Tengo reinforced Citron’s conviction that Tengo is not just a tool, but a strategic partner for the future.

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“The close collaboration between our team at Citron and Tengo’s was crucial. It allowed us to shape a tool perfectly suited to the specific needs of those responding to public procurement.”

Arnaud Rabiat Head of Public Tenders

Tengo features users value most

Instant analysis of tender specifications (DCE): A crucial feature that changes the way the team approaches consultation documents.

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Segmentation by region and targeted monitoring: Tengo makes it possible to target tenders by territory, offering a consolidated view and filters suited to Citron’s needs as it increasingly segments its commercial actions by region.

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Task automation: Tengo automated the creation of contact sheets, freeing up valuable time for the team.

Future goals with Tengo

Increase the number of tenders handled: Move from fewer than 2 tenders responded to per month to the ambition of applying to 1 tender per week in 2024.

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Training and upskilling juniors: Use Tengo’s AI to speed up the training of new team members.

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Optimizing prospecting: As an all-in-one tool, Tengo will let Citron focus on targeted, relevant tenders, improving its chances of success.